Hey folks, thank you for choosing to do business with PESD.
In our efforts to keep the rising costs of subscriptions, low, please read the following.
If you have a charge on your debit or credit card, that you, the cardholder do not recognize, please keep in mind, we are a multi-million dollar company, in order for our processing department to fulfill an order, we have to have a verified recording with the customer on the other end of the line, if we processed an order with your credit/debit card, someone has to read the card credentials to us. In the event this has happened to you, follow these easy steps.
Please ask your spouse, business partner/purchasing manager, elderly relative, or anyone who has access to your card if they happened to make a purchase for magazines you weren’t aware of.
MOST IMPORTANT– No matter what their answer is CALL US before disputing the charges with your credit card company. We will be more than happy to allow you to hear the recording so we can verify it was not fraud. In the event fraud has taken place, we will gladly refund your money. Ordering magazines, we realize, isn’t the most memorable part of your day, sometimes communication lapses between spouses and business partners happen, but disputes handed over to your credit card company will cause us undo harm, they are very expensive and could end up costing the jobs of over 30 individuals with families and obligations. If you call us, and in the rare instance you aren’t satisfied with our resolution, by all means call your credit card company; however our mission is to never let that happen. Please allow us the opportunity to impress you with our customer service and satisfaction.